What We Collect and Why We Collect It
When you open an account with us, we collect the details you provide during setup — your name, contact details and any verification documents we request. If you add a payment method, the transaction reference from bKash, Nagad or Rocket is logged against your account wallet
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for withdrawal matching and fraud checks. We do not store your full mobile wallet PIN or password at any point. We also collect technical data automatically: your device type, browser version, IP address and session timestamps. This helps us detect unusual login attempts and keep your
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account secure. If you contact our support team, the conversation is stored so the next agent can follow up without asking you to repeat everything. Data we collect falls into three categories — account identity data, payment reference data and technical/session data. Each category is kept
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only as long as it serves a clear operational purpose. When that purpose ends, we schedule the data for deletion in line with our internal retention schedule. Availability of certain services on this platform depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.